When is an order marked as uncollected?

Mark an order as uncollected when a mailed order is returned and the customer has not picked up the shipment. Only mailed orders can be processed in this view.

Mark order as uncollected

1. Open Orders > Order processing > Uncollected orders .
2. Enter your Order ID or tracking code and select Search .
3. Check the order's customer, delivery method, tracking code, amount, and status.
4. Select Notify customer via email if you want to send a notification to the customer.
5. Select Mark as uncollected and confirm the action.

What does the function do?

• The order will be moved to uncollected status.
• The ordered products will be returned to the warehouse.
• The customer's uncollected counter is incremented. This may limit the payment methods available to the customer.
• An email will be sent to the customer if the notification option was enabled.

The action cannot be canceled in this view, so please check your order before confirming.

If processing is unsuccessful

• Make sure you can find the order by order ID or tracking code.
• Make sure the order is in the "shipped" status and hasn't already been marked as uncollected.
• If the result shows external synchronization warnings, review the warnings before proceeding further.