When order statuses are automatically updated between ERP and AI Commerce , you save time and avoid errors in customer communication. In this guide, you will learn how to map statuses and understand when manual changes or a larger integration project are necessary.

Principles of synchronization

• Status synchronization only works when ERP statuses are connected to online store statuses.
• Timing: synchronization is run every hour, so the change is not visible in real time.
• If there is a status in ERP that does not have a counterpart in the online store, the order status remains unchanged.
• Statuses and their use can be store-specific; mapping is always the merchant's responsibility.

How are statuses defined?

1. In the AI Commerce dashboard, open Local & Taxes → Order Status .
2. For each status, enter the corresponding ERP code in the API ID field (e.g. delivered or canbepacked ).
3. Do not change the status name or alerts – only change the API ID .
4. Save the changes and wait for the first synchronization (max 60 min).

Manually editing orders

• Current ERP integrations do not support changing order lines or amounts in AI Commerce afterwards, even if the payment method is invoice.
• Bidirectional, automated editing requires a separate development project (typically several hundred hours of work) because there are many editing scenarios.
• Automatic editing only makes economic sense when there are dozens of orders to edit per day.

Recommendation

• Make the necessary changes primarily in ERP and send the updated information to the customer.
• If you also want to return the changes to the online store, it can be done as a customized hourly job - request a quote as needed.

Summary

Map ERP and e-commerce statuses in the Local & Taxes → Order Status view and check that each ERP status has a corresponding API ID . This will avoid manual work and ensure that customers see the correct order status in your AI Commerce store.