Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
English (US)
US English (US)
FI Finnish
  • Home

How do I create a new (admin) user in the control panel?

Brief instructions for creating new users with SuperAdmin privileges in AI Commerce e-commerce management.

Written by Petro Mäntylä

Updated at April 15th, 2025

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • AI Commerce
    Administration homepage Customer relationships Orders Order management Categories Quotation tool Products Configurations Modules Local regulations and taxes Front page FAQ -työkalu Tools Box Additional functions Svelte
  • Akeneo
  • Builder.io
  • Algolia
  • Google
  • Partners
  • Tuki
+ More

This article will walk you through how a Super Admin can add a new user to AI Commerce , define permissions, and enable two-factor authentication if needed. These instructions will help you ensure that each user gets exactly the permissions they need.

Step-by-step instructions

Make sure you have Super Admin rights

  • Creating new user accounts requires Super Admin level user rights.
  • If you do not have a Super Admin account, it is usually agreed upon during the implementation phase or can be obtained by contacting AI Commerce 's support team.

Go to the Configuration menu

  • Log in to the admin panel ( AI Commerce ).
  • Select Configuration from the top menu.
  • Open the Administrators page, where you can see existing users and create new ones.

Create a new user

  • Press Add New (or similar button) to create a new user account.
  • Enter your username or first name in the Name field. You can also use your email address as your name.
  • Enter the user's email address in the Email field. This is used, for example, to respond to support requests.
  • Create a Password that you can provide to the user. The user can change their password later if they wish.

Set permissions (Granted Access)

  • Select which page areas you want to grant permission to.
  • You can also restrict access to certain sections by holding down, for example, Ctrl (Windows) or Command (Mac) and clicking on the pages you do not want to give the user rights to.

Save account

  • Once you have entered the necessary information and selected permissions, click the Save button.
  • The account is now created, and the user can log in to the administration panel.

Two-step authentication (optional)

  • You can set up 2FA for your account, for example, by selecting the Google Authenticator option.
  • Scan the QR code displayed in the admin panel with the Google Authenticator app.
  • When logging in in the future, the user will first enter their password and then a six-digit code generated by the application.

Tips

  • In small organizations, using just the first name as the username may be sufficient.
  • If you want clear identification, it is recommended to use your email address as your name.
  • You can create different profiles for users (e.g. “Trade User”) so that their user interface is restricted.

Summary

Creating a new user account is only possible with a SuperAdmin, and the process is easily done in the Configuration > Administrators section of the admin panel. These steps will ensure that every member of your team can access the e-commerce management securely and with the appropriate permissions.

admin panel create user

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • How to create families and variant families in Akeneo?
  • How to create families and variant families in Akeneo?
  • How do you activate a Klarna invoice?
  • How does Lemonsoft customer account synchronization work?
  • How to view a product's transaction history in the AI Commerce dashboard?

Copyright 2025 – AI Commerce Cloud.

Knowledge Base Software powered by Helpjuice

Expand