Order statuses tell you at a glance what stage each order is in. When statuses are managed correctly, you save time, avoid errors, and ensure that information is accurate in external systems.

Step-by-step instructions

1. Open Control Panel
   Select Local & Taxes > Order Status.
2. Create a new status
   Select Insert, name the status (e.g. Partial delivery) and save.
3. Edit an existing status
   Select a status from the list and press Edit. You can change the name and color code.
   Note: If you see the message “Warning. System is managing this status. Do not alter the meaning.”, you can change the name but not its purpose.
4. Take advantage of automatic updates
   Printing the address card will automatically change the status to Packing. Once all items have been packed and the tracking code has been entered, the status will automatically update to Shipped.
5. Color code statuses
   Select Color code and set clear colors (e.g. red = In Progress, green = Delivered) for quick glances.
6. Synchronize with external system
   If an integration that supports the function is in use, check Sync orders to external API at this order status level so that the status is transferred to the ERP.
7. Mäppää ERP codes
   If ERP manages statuses, make sure that the “ERP API ID” on the Orderstatus page matches the status code in the ERP system.

Additional tips

• You can delete or replace a status if it is not managed by the system.
• The most popular default statuses are Received, Packing, and Shipped – but you can customize the name to suit your business.
• Mass printing “Order packing process” automatically changes the status to Packing during processing.

Summary

By managing statuses centrally in the Control Panel, you keep order information up to date, streamline processing, and ensure smooth data transfer between AI Commerce platform and your ERP system.

Keywords

• order status
• order status
• AI Commerce Dashboard
• ERP integration
• color coding
• Order status
• partial delivery
• ordering process