1. Changing your password (when you know your old password)
   • In Akeneo, each user can only change their own password if they are already logged in.
   • If you remember your old password, you can change it in Akeneo's settings (for example, My profile → Password ).
2. Forgotten password (direct reset not possible)
   • Akeneo does not have a real “password reset” function, which means that if you forget your password and cannot log in, you will not be able to reset it through the user interface.
   • Other users will also not be able to reset your password due to Akeneo's restrictions.
3. Solution for forgotten password
   • The only option is to ask a member of your organization to delete or block your old user account and create a new one for you.
   • After this, you can log in with your new ID and set a password of your choice.
4. The role of AI Commerce
   • AI Commerce does not manage the customer organization's Akeneo users or passwords. The responsibility for user management and creation of new users always lies with the customer organization.
5. Creating a new user in Akeneo
   1. Open the system administration (e.g. System or Administration ).
   2. Select “Users” .
   3. Click the green button “Create user”.
   4. Fill in the required information for a new user, such as name and email address.
   5. Save the information, and a new user account will be created.

Once your user account has been created, you can log in with a new ID and set a password upon first login.